Improving Customer Support for Financial Service companies
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What our Virtual Assistants (VAs) help you with:
More onboarding steps means less conversions - use VA-Onboard to start onboarding across all your messaging channels.
Offering 24/7 product and service support, VA-Engage answers 80% of customer enquiries, allowing easy escalation for the rest.
Our VA-AML works to keep your customers in-the-know during AML processes, meaning they stay notified and happy.
We plug into
Your own custom-built software
Engage your customers better
60-80% of inbound customer enquires are centred around the same recurrent questions.
Speak with your customers 24/7
Automate FAQs and basic troubleshooting through Artificial Intelligence.
Cut repetitive questions to your contact centres.
Increase your NPS scores.
Our Engagement Virtual Assistant (VA-Engage) helps customer-support teams in Financial Services better manage the influx of customer enquiries.
How VA-Engage works with customers:
24/7 customer support cover
Chat in multiple languages
Spot and reduce customer churn
Onboard your customers quickly
Long onboarding equals high dropoff rates.
Be like your customers - get your customers to tell you their key details in conversation.
Improve your conversion rate - lower your drop off rates to give your conversion rates a big boost.
Integrate your marketing channels into your platform by making them the real start of the signup funnel.
Improve your AML funnel
The entire AML process is a massive pain point for your customers
3 big reasons to use EBO’s AML Virtual Assistant (VA-AML):
Improve customer satisfaction
VA-AML immediately kicks into action when a user is flagged for AML and directly contacts the customer through a friendly chat.
Cut repetitive questions to your contact centres VA-AML explains the situation and assists the customer in sending in the correct documents.
These are queued up for the compliance / operations team, who either quickly reject or accept the documents. If your AML workflow is automated, VA-AML can connect to that.
How VA-AML works to help your CS team:
VA-AML coordinates with the customer until the AML gate is passed and the withdrawal is made by the customer.
EBO is CRM/ERP system agnostic - we can work with whatever tools you are using
Capture a global audience with a robust infrastructure that uses latest AI technology.
Our systems work within regulatory constraints to ensure you don't stop growing.
Works with all internal systems, including self-built solutions to complement growth.
Improve Sales, lead-management and reduction churn through real-time dialogues and predictive models.
Some of our Clients
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