Be like your customers - get your customers to tell you their key details in conversation.
Improve your conversion rate - lower your drop off rates to give your conversion rates a big boost.
Integrate your marketing channels into your platform by making them the real start of the signup funnel.
VA-AML
Improve your AML funnel
Problem
Solution
The entire AML process is a massive pain point for your customers
VA-AML
How VA-AML works to help your CS team:
VA-AML immediately kicks into action when a user is flagged for AML and directly contacts the customer through a friendly chat.
Cut repetitive questions to your contact centres VA-AML explains the situation and assists the customer in sending in the correct documents.
These are queued up for the compliance / operations team, who either quickly reject or accept the documents. If your AML workflow is automated, VA-AML can connect to that.
VA-AML coordinates with the customer until the AML gate is passed and the withdrawal is made by the customer.
3 big reasons to use EBO’s AML Virtual Agent (VA-AML):
Reduce manpower
Improve customer satisfaction
Improve delays
What Our Clients Say...
Mark Micallef
BNF
BANK
Chief Financial officer
We are at a pivotal moment in the banking sector. Digital-banks are on the rise with savvy cross-platform services that challenge the nature of our industry. At BNF we pride ourselves in being adaptable and ambitious, we are forge lasting relationships with customers through tailor-made products and services. Most importantly, we listen to their needs. We are investing in technology that helps us get closer to the community that we serve, offering improved customer experiences. We’ve chosen EBO.ai as a partner to support our journey of incorporating Artificial Intelligence into our core business offering.
Peter Bugeja
Head of Technology Solutions & Digital
Insurance companies are a pivotal stage of the industry's development. AI technology is starting to disrupt the orthodox nature of business processes. MAPFRE Middlesea is a customer-centric organisation and we continually seek new and better ways to serve our customers. We've chosen EBO.ai as a partner to help us adopt innovative technology that allows us to scale and deliver services more efficiently and effectively for our customers.
