Learn how Financial Institutions are using AI to save 50-80% a year on Customer Support team costs 

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Why the CFO of a Bank decided to invest in AI

How AI helped achieve a 70% better satisfaction score for customers

What our Virtual Agents (VAs) help you with:

More onboarding steps means less conversions - use VA-Onboard to start onboarding across all your messaging channels.

Offering 24/7 product and service support, VA-Engage answers 80% of customer enquiries, allowing easy escalation for the rest.

Our VA-AML works to keep your customers in-the-know during AML processes, meaning they stay notified and happy.

Engage better

More conversions

Better AML

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We plug into

Your own custom-built software 

Engage your customers better

VA-Engage

Problem

60-80% of inbound customer enquires are centred around the same recurrent questions.

Speak with your customers 24/7 

Automate FAQs and basic troubleshooting through Artificial Intelligence.

Cut repetitive questions to your contact centres.

Increase your NPS scores.

Solution

Our Engagement Virtual Agent (VA-Engage) helps customer-support teams in Financial Services better manage the influx of customer enquiries.

How VA-Engage works with customers:

24/7 customer support cover

Chat in multiple languages

Spot and reduce customer churn

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Onboard your customers quickly

VA-Onboard

Problem

Long onboarding equals high dropoff rates.

VA-Onboard

Be like your customers - get your customers to tell you their key details in conversation. 

Improve your conversion rate - lower your drop off rates to give your conversion rates a big boost.

Integrate your marketing channels into your platform by making them the real start of the signup funnel.

Solution

Improve your AML funnel

VA-AML

Problem

The entire AML process is a massive pain point for your customers

3 big reasons to use EBO’s AML Virtual Agent (VA-AML):

Improve delays 

Improve customer satisfaction 

Reduce manpower

VA-AML

VA-AML immediately kicks into action when a user is flagged for AML and directly contacts the customer through a friendly chat.

Cut repetitive questions to your contact centres  VA-AML explains the situation and assists the customer in sending in the correct documents.

These are queued up for the compliance / operations team, who either quickly reject or accept the documents. If your AML workflow is automated, VA-AML can connect to that.

Solution

How VA-AML works to help your CS team:

VA-AML coordinates with the customer until the AML gate is passed and the withdrawal is made by the customer.

We are at a pivotal moment in the banking sector. Digital-banks are on the rise with savvy cross-platform services that challenge the nature of our industry. At BNF we pride ourselves in being adaptable and ambitious, we are forge lasting relationships with customers through tailor-made products and services. Most importantly, we listen to their needs. We are investing in technology that helps us get closer to the community that we serve, offering improved customer experiences. We’ve chosen EBO.ai as a partner to support our journey of incorporating Artificial Intelligence into our core business offering. 

Insurance companies are a pivotal stage of the industry's development. AI technology is starting to disrupt the orthodox nature of business processes. MAPFRE Middlesea is a customer-centric organisation and we continually seek new and better ways to serve our customers. We've chosen EBO.ai as a partner to help us adopt innovative technology that allows us to scale and deliver services more efficiently and effectively for our customers. 

Mark Micallef

Chief Financial officer

Head of Technology Solutions & Digital

Peter Bugeja

BNF

BANK

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EBO is CRM/ERP system agnostic - we can work with whatever tools you are using

Capture a global audience with a robust infrastructure that uses latest AI technology.

Our systems work within regulatory constraints to ensure you don't stop growing.

Works with all internal systems, including self-built solutions to complement growth.

Improve Sales, lead-management and reduction churn through real-time dialogues and predictive models.

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