As more customer interactions occur offline there are fewer opportunities for a human to upsell and cross sell products
Never have an off day - using AI and historical data, EBO’s Virtual Sales Agent’s are able to detect the potential for cross-selling or up-selling of products
A Virtual Sales Agent can be plugged into other dialogues in order to sell additional products and policies. It collects demographic data and builds propensity models to personalise the sales journey
Solution
Enable your customer to manage their own policies
Use case 3
Problem
Customers are often unable to manage their policy online
3 main benefits
Increase your Net Promoter Score (NPS)
Reduced inbound call and live chat volumes
Creates x-sell and upsell opportunities
Managing a policy
Solution
Implement a Virtual Agent who can first authenticate and then help customers self-serve the changes they need to make to their policies.
This is all done without the need to revert to calling in via a phone.
The cost of managing claims is a key cost centre, and one where automation can deliver significant benefits.
Start the claim's process through a Virtual Agent on your website or from a Social Media channels such as Facebook.
Use a Virtual Agent to capture the initial claim data and documentary evidence.
Solution
The Virtual Agent can compile and validate the data, before handing it over to your claims centre, whilst setting clear expectations with the customer.
Other use cases
Scheduling a call back
Cancelling a policy
When a Virtual Agent is unable to resolve a customer's query or issue, and agents are offline, the VA schedules a date and time with the customer to be called by an agent.
Benefits include:
Workflow efficiency in operations
Reduced inbound call volumes
Increased CSAT/NPS
Use a Virtual Agent to catch your customers before they’ve made the final decision to cancel.
Insurance companies are a pivotal stage of the industry's development. AI technology is starting to disrupt the orthodox nature of business processes. MAPFRE Middlesea is a customer-centric organisation and we continually seek new and better ways to serve our customers. We've chosen EBO.ai as a partner to help us adopt innovative technology that allows us to scale and deliver services more efficiently and effectively for our customers.
Head of Technology Solutions & Digital
Peter Bugeja
What Our Clients Say...
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EBO is CRM/ERP system agnostic - we can work with whatever tools you are using
Capture a global audience with a robust infrastructure that uses latest AI technology.
Our systems work within regulatory constraints to ensure you don't stop growing.
Works with all internal systems, including self-built solutions to complement growth.
Improve Sales, lead-management and reduction churn through real-time dialogues and predictive models.
