EBO’s AI Solution for ERGO Hellas Wins Gold Award at Prestigious PPC BITE Awards 2023
EBO is proud to announce that its Conversational AI solution built for and in collaboration with insurance company ERGO Hellas has been awarded the prestigious Gold Award in the Artificial Intelligence category at the PPC BITE Awards Bite Awards Celebrating…
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Exploring the communication challenges of Northern Ireland’s healthcare waiting list & how this can be managed
A report issued by the Northern Ireland Public Services Ombudsman investigates healthcare waiting list communication in Northern Ireland In this report Margaret Kelly the Public Services Ombudsman expressed her concerns over patient communication being overlooked She stated that the focus…
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How are Virtual Assistants different from chatbots? Why should the NHS care?
AI Virtual Assistants and chatbots are both examples of conversational agents that can interact with users via text or speech using Natural Language Understanding NLU However there are some key differences between them Scope of interaction Virtual Assistants are designed…
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Patient engagement. Are patient portals the magic bullet?
A couple of decades ago it became clear that the future of healthcare records was patient held records Enter the patient portal Portals first came into use in the s in the US and have since become established as the…
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HOW TO GUIDE: How to implement NHS Conversational AI projects? Read about real-world learnings
Organizational digital transformation Artificial Intelligence Natural Language Processing Process Optimisation How often do you hear these buzzwords nowadays and wonder how you d utilise all the new possibilities that are opening up in front of you in order to empower…
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Building Patient Trust through Timely Patient Communications
I met recently with a Physician Associate PA and spoke candidly about the frustrations of PA s having spent several years training to care for patients to be asked can I see the doctor instead The frustration I m sure…
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